Contact Us

Last updated: 4 September 2026

Whether it is a pre-order question, a delivery query or a return, we are here to help and reply as fast as we can.

1. Response Times

We answer every message within 24 to 48 hours on working days. Messages sent over a weekend or bank holiday are handled as soon as we are back.

2. Opening Hours

Customer service operates Monday to Friday, 9am to 5pm. Messages received outside these hours are picked up on the next working day.

3. Speeding Things Up

Including your order number and a brief description of the issue helps us resolve it quickly. For damaged items, a photo attached to your email lets us act straight away — no queueing at a returns desk.

4. About Us

DORVEA runs the online store at dorvea.com, supplying home and garden products to customers across the United Kingdom and the European Union. Email is the quickest and most reliable way to reach us.