Refund Policy

Last updated: 4 September 2026

We want every DORVEA order to be a good one. If something is not right, this page explains how returns work and how we refund you.

1. 14 Days to Change Your Mind

As a consumer you can cancel your order within 14 days of receiving it, for any reason or none. After telling us, you have another 14 days to send the goods back.

2. Returned Goods

A full refund applies to items returned unused and, where possible, in their original packaging. Examining a product as you would in a shop is fine; handling beyond that may lead to a reduced refund reflecting any loss in value.

3. Requesting a Return

Email contact@dorvea.com with your order number and the item(s) you wish to return. We will send you the return address and instructions.

4. Return Costs

Unless the item is faulty or was sent by mistake, return postage is paid by you. We recommend a tracked service, since the parcel remains your responsibility until we receive it.

5. Damaged, Faulty or Wrong Items

If an item arrives damaged, faulty or not as ordered, contact us immediately — a photo speeds things up. In such cases we pay the return cost and offer a replacement or a full refund, at your choice.

6. Refund Timing

Refunds are issued to the original payment method within 14 days of us receiving and checking the return. The standard delivery charge from the original order is included; any premium delivery upgrade is not.

7. Non-Returnable Items

For hygiene or practical reasons some goods cannot be returned — sealed personal-care items that have been opened, for instance. Any exclusion is stated on the product page. Your rights regarding faulty goods are unaffected.